Question 1

How long does it take to open an account at NAMH?

Accepted Answer

Registration takes about 2 minutes. Identity verification (KYC) is typically automated and completes within 1–2 minutes for most users. Total time from sign-up to fully verified is usually under 5 minutes. You can explore the platform and demo account immediately while verification processes in the background.

Question 2

What is the minimum deposit?

Accepted Answer

Standard and Cent accounts start at $100. Pro accounts start at $5,000. ECN accounts (raw spreads) start at $10,000. Demo accounts are free with virtual $10,000 pre-loaded.

Question 3

What account types does NAMH offer?

Accepted Answer

Four live account types plus demo: Cent (micro-lots, 1:1000 leverage, $100 min), Standard (1.2 pips, 1:500, $100 min), Pro (0.7 pips, 1:500, $5,000 min), and ECN (0.0 pips raw + $7/lot commission, 1:500, $10,000 min). All use the same MT5 platform and liquidity sources.

Question 4

Can I have multiple trading accounts?

Accepted Answer

Yes. You can open up to 10 trading accounts under a single NAMH profile. Useful for separating strategies (e.g. discretionary vs algorithmic), testing EAs, or running different leverage setups. All accounts share one KYC and one wallet.

Question 5

What base currencies are available?

Accepted Answer

Accounts can be denominated in USD, EUR, GBP, JPY, AUD, CAD, or CHF. Base currency is fixed at account creation and cannot be changed later — if you need a different one, open an additional account.

Question 6

What documents do I need for verification?

Accepted Answer

Just two: (1) a government-issued photo ID (passport, driving licence, or national ID card), and (2) a selfie for biometric matching. No utility bills or bank statements required for standard accounts. High-value deposits may trigger additional proof of funds checks per AML rules.

Question 7

What happens if I stop trading?

Accepted Answer

Accounts inactive for 12+ months are flagged as dormant. A small monthly maintenance fee ($10) applies after 12 months of no activity. Dormant accounts are reactivated the moment you log in and place a trade — no reapplication needed. No dormancy fees apply if the balance is under $50.

Question 8

How do I close my account?

Accepted Answer

From the client portal: Settings → Close Account. Your remaining balance is automatically returned to your verified payment method. Account records are retained for 5–7 years post-closure per regulatory requirements, but no further activity is possible.

Question 9

What deposit methods are supported?

Accepted Answer

Credit/debit cards (Visa, Mastercard), bank wire (SWIFT, SEPA), cryptocurrencies (BTC, USDT, ETH), and e-wallets (Skrill, Neteller, Perfect Money). Available methods vary by jurisdiction — full list shown on the /funding page.

Question 10

Are there deposit fees?

Accepted Answer

No deposit fees on NAMH's side for any method. Third-party fees may apply from your bank or e-wallet provider (especially for SWIFT wires). Crypto deposits carry only the network gas fee.

Question 11

How fast do deposits process?

Accepted Answer

Cards and e-wallets: instant (seconds). Crypto: 2–30 minutes depending on network confirmations. Bank wires: 1–3 business days depending on correspondent banks and cutoffs. All methods credit the moment NAMH receives funds — no artificial holding periods.

Question 12

How fast do withdrawals process?

Accepted Answer

Same business day for all methods — most withdrawals process within hours. Final settlement timing depends on the destination: crypto 10–30 minutes, e-wallets under 24 hours, cards 1–3 business days (issuer-side delay), bank wires 1–2 business days.

Question 13

Are there withdrawal fees?

Accepted Answer

No withdrawal fees from NAMH. For bank wires, your receiving bank or correspondent banks may charge their own fees — these are outside NAMH's control. Crypto withdrawals carry the network gas fee only.

Question 14

Can I withdraw to a different method than I deposited?

Accepted Answer

Generally no — AML regulations require withdrawals to return to the source. Funds deposited via card must withdraw to the same card (up to the deposit amount); profits can withdraw via bank wire. Crypto withdrawals must go to your own KYC-verified addresses.

Question 15

What is the minimum withdrawal?

Accepted Answer

$50 for bank wires, $20 for cards, $10 for e-wallets, $20-equivalent for crypto. Maximum per transaction varies by method ($10,000–$250,000). Multiple withdrawals can be queued for larger amounts.

Question 16

Can I withdraw on weekends or holidays?

Accepted Answer

Withdrawal requests can be submitted 24/7. Processing happens during business hours. Crypto withdrawals may complete over weekends (automated). Card/bank/e-wallet withdrawals queue until the next business day for human approval if required.

Question 17

Is there a currency conversion fee?

Accepted Answer

No conversion fee if depositing in the same currency as your trading account base. Cross-currency deposits convert at the mid-market rate with a small spread (typically 0.5%). To avoid any conversion, open a secondary account in the currency you're depositing.

Question 18

What is the Introducing Broker (IB) program?

Accepted Answer

A revenue-share programme where you earn per-lot rebates on trading volume from clients you refer. Four tiers (Bronze → Diamond) with rebates from $0.40 to $1.00 per standard lot, paid daily. Model your potential earnings on /introducing-broker.

Question 19

What is the Affiliate program?

Accepted Answer

A CPA (cost-per-acquisition) programme where you earn a fixed commission per qualified first-time-deposit client. Regional tiering from $250 to $800 per FTD. Monthly payout, $100 minimum withdrawal. See /affiliate for full terms.

Question 20

What's the difference between IB and Affiliate?

Accepted Answer

IB pays a lifetime revenue share tied to your clients' trading volume — better for long-term partnerships and advisory-style relationships. Affiliate pays a one-time CPA per qualified FTD — better for content creators and performance marketers with traffic-driven audiences.

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